In-stock direct orders are generally processed within 1-3 business days after the order is confirmed. Processing times may be longer if an item is temporarily unavailable, backordered, or requires additional coordination.

Customers are responsible for providing a complete and accurate shipping address. Delays or additional charges caused by an incorrect or incomplete address may remain the customer's responsibility to the extent permitted by law.

2. Delivery Confirmation

Carrier tracking may be used to determine shipment status. If tracking shows a package as delivered but it cannot be located, the customer should contact both the carrier and Fusion44X promptly so the issue can be reviewed.

Responsibility for loss, theft or damage after confirmed delivery may depend on the carrier service, insurance, signature requirements, applicable law and the specific order terms.

3. 30-Day Money-Back Guarantee

Eligible purchases made directly from Fusion44X may qualify for a 30-day money-back guarantee beginning on the date the product is delivered.

Installed systems may still qualify for the 30-day guarantee. Fusion44X prefers installation by a certified Fusion installer or installation coordinated with Fusion44X installation support.

Before authorizing a return, Fusion44X may work with the customer and the installer to troubleshoot the system, review installation conditions and confirm that the product has been installed and operated appropriately.

4. Return Eligibility

To qualify for a return, the customer must generally:

Submit the return request within 30 days of delivery.
Provide proof of purchase.
Return the product with all included components.
Ensure the product has not been materially altered or modified.
Ensure the product has not been physically damaged through misuse, abuse, neglect or unauthorized installation changes.
Cooperate with reasonable troubleshooting or inspection requests before a return is authorized.

Fusion44X may request photographs, video, equipment information or other reasonable supporting information when needed to evaluate condition, installation or a reported problem.

5. Refund Processing

Approved refunds are generally processed within 7-10 business days after the returned product has been received and inspected.

Refunds are typically issued to the original payment method unless another method is required by law or agreed in writing.

Original outbound shipping charges are non-refundable for standard customer choice returns. If Fusion44X shipped the wrong item or a verified defect or shipping error is attributable to Fusion44X, applicable shipping charges may be refunded or covered by Fusion44X.

For standard approved returns, the customer is responsible for return shipping. Fusion44X will cover reasonable return shipping for an item confirmed to be defective, damaged in shipment, or shipped in error by Fusion44X.

No general restocking fee applies to standard approved returns made within the 30-day return period.

6. Exchanges and Replacements

If a product arrives damaged or appears to have a manufacturing defect, contact Fusion44X within 7 days of delivery.

Please provide the order number, a description of the issue, and photographs or video when reasonably requested.

Depending on the circumstances, Fusion44X may provide troubleshooting, replacement parts, repair support, product replacement, or another appropriate remedy.

7. Lifetime Warranty

Fusion44X offers a lifetime parts warranty for eligible systems when all warranty-qualification requirements are completed. Installation by an authorized Fusion44X dealer is required to qualify. The purchaser must contact Fusion44X or an authorized dealer for technical support during installation, provide photographs of the completed installation and the pool after startup, and follow the Owner’s Quick Reference Guide after conversion. If the equipment pad is below the pool’s waterline, contact technical support before installation.

The warranty applies to eligible Fusion44X parts only. Installation labor, removal labor, service calls and other third-party costs are not included. Coverage is subject to the applicable written warranty terms, exclusions and claims procedure. Contact Fusion44X for details about probe coverage.

8. Non-Returnable Costs and Conditions

Fusion44X does not manufacture custom or project-specific versions of the product, so there is no custom-product return exclusion under this policy.

However, certain project-related costs are not refundable once incurred or performed, including:

Completed installation labor
Plumbing work
Site preparation
Travel or service-call charges
Permit fees
Removal or disposal of existing equipment
Other completed project-specific services

Fusion44X does not require a deposit for the product. The product is paid in full.

9. How to Request a Return

Do not return a product without written return authorization from Fusion44X.

1. Contact Fusion44X at [email protected] or call (775) 600-5305
2. Provide the order number, reason for the request and any supporting photos or video requested.
3. Allow Fusion44X and, where appropriate, the installer an opportunity to troubleshoot the system.
4. Wait for written return authorization and return instructions.
5. Use the return label or return address provided by Fusion44X.
6. Package the product securely and retain shipment tracking.

The return address is not published publicly and will be provided after return authorization.

Unauthorized returns may be refused or returned to the sender.

10. Installed Systems

Installation does not automatically end eligibility for the 30-day money-back guarantee.

Fusion44X prefers that installation be completed by a certified Fusion installer or coordinated with Fusion44X installation support. This helps confirm correct installation and gives Fusion44X a reasonable opportunity to troubleshoot any issue before a return is started.

If an installed system is approved for return, the product portion may be eligible for refund under this policy. Installation labor, plumbing work, travel, service calls, site work, permits and other completed project-related services remain non-refundable once incurred or performed.

11. Installer / Dealer Purchases

Customers should contact Fusion44X directly for troubleshooting, return or refund requests, even if the product was purchased or installed through an authorized installer or dealer.

Fusion44X may coordinate with the original installer or dealer to troubleshoot the system and confirm installation conditions before a return is authorized.

This policy applies to eligible purchases made directly from Fusion44X. If the purchase was completed through a third party, additional seller-specific terms may apply.

12. Policy Changes

Fusion44X may update this Refund Policy from time to time. Changes will apply prospectively unless otherwise required by law.

The version applicable to a transaction should be determined by the policy and any order-specific written agreement in effect at the relevant time.

13. Contact

Questions about shipping, returns, refunds, exchanges, replacements or warranty support may be directed to:

Fusion 44X LLC
Email: [email protected]
Phone: (775) 600-5305

The return address is provided only after return authorization.

For general inquiries, use the Contact page. For other legal terms, see the Terms and Conditions and Privacy Policy.

NEED RETURN SUPPORT?

Contact Fusion44X Before Shipping Anything Back

Return authorization is required. Contact [email protected] or (775) 600-5305 so the system can be reviewed and the correct return instructions can be provided.

A different option for pool owners looking beyond the traditional chlorine routine.

Evidence & Claims Notice

Fusion44X distinguishes manufacturer information, patents, customer experiences, field observations, case studies, routine water-test results, independent laboratory testing and regulatory or certification information. A patent does not by itself establish product performance, and individual results should not be treated as universal.

Refund Policy

1. Shipping